At Urban Bridal Laundry, customer satisfaction is important to us. As our services involve professional garment cleaning and care, this Returns and Refund Policy explains when refunds may be available.
Urban Bridal Laundry provides cleaning and garment care services rather than physical products. Due to the nature of these services, completed cleaning services are generally non-refundable.
Refunds may be considered in the following situations:
Refunds will not be provided for:
If you believe your garment has been damaged during our cleaning process, you must notify us within 7 days of receiving your garment.
Each claim will be assessed individually, and supporting photographs may be required.
Orders cancelled before cleaning begins may qualify for a full or partial refund.
Orders cancelled after cleaning has commenced are generally non-refundable.
If you receive the wrong garment or there is an issue with your order, please contact us immediately so we can investigate and resolve the matter.
For refund requests or service concerns, please contact Urban Bridal Laundry as soon as possible. Our team will review your enquiry and respond promptly.