Terms & Conditions

Welcome to Urban Bridal Laundry. By using our website and services, you agree to the following Terms and Conditions.

Services

Urban Bridal Laundry provides professional wedding dress cleaning, bridal garment cleaning, veil cleaning, dress repairs, and related laundry services throughout Australia.

Customer Responsibility

Customers are responsible for:

  • Providing accurate contact information
  • Disclosing any known stains, damage, or alterations
  • Ensuring garments are suitable for cleaning
  • Reviewing service details before confirming an order

Cleaning Results

While we use professional cleaning methods and take every precaution, Urban Bridal Laundry cannot guarantee the complete removal of all stains, marks, odours, or fabric discolouration.

Results may vary depending on:

  • Fabric type
  • Age of stain
  • Previous treatments
  • Condition of the garment

Garment Condition

Urban Bridal Laundry is not responsible for:

  • Damage caused by pre-existing weaknesses in fabric
  • Hidden fabric deterioration
  • Colour fading due to age or wear
  • Damage resulting from previous cleaning attempts

Pickup and Delivery

Customers are responsible for ensuring someone is available at the agreed pickup and delivery time.

Urban Bridal Laundry is not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Circumstances beyond our control

Pricing

All prices are subject to change without notice. Final pricing may vary depending on garment condition, fabric type, and cleaning requirements.

Limitation of Liability

Our liability is limited to the amount paid for the cleaning service. Urban Bridal Laundry shall not be liable for indirect, incidental, or consequential damages.

Intellectual Property

All website content, logos, images, and text are the property of Urban Bridal Laundry and may not be copied or reproduced without permission.

Changes to Terms

Urban Bridal Laundry reserves the right to update these Terms and Conditions at any time.

Contact Information

For questions regarding these Terms and Conditions, please contact our customer support team.